Start a Return
We want you to love your timepiece. If it is not quite right, we offer a 14-day return or exchange policy on every order, so you can shop with complete confidence.
How to start your return
To begin a return or exchange, email our customer care team and include:
- Your order number
- The reason for your return, or the item you would like in exchange
Our team will then confirm the next steps and provide everything you need to send your watch back to us safely.
For full details on return timescales, eligibility and how refunds and exchanges are handled, please read our returns and exchanges policy.